Don’t be afraid to ask questions, The call center game is now easier
Gameb Call Center is the best help and information center, always helping customers get answers to their complaints. This feature makes it very easy to get help without having to visit the nearest branch. We can freely make calls without having to meet with CS.
You can access the Gameb Help Center in the Help Center feature in the app. We cannot use it before installing it on a smartphone or gadget. Innovations that are said not to be new but are still experiencing the latest innovation process are still being developed. Thanks to the advanced system, it makes it easier for partners to find valuable information.
You can access the Gameb Call Center help center directly from the app. There is an advantage that customers will get, namely the ease of getting news, because there is a collection of important articles that will help you answer your questions. A form is already available , thanks to which we can submit a complaint and then respond to it more accurately .
The Game b help center is very accessible and more practical because you just need to familiarize yourself with the application. Another advantage is the time factor in which customers can call Customer Service as soon as they are. Surely it will be more economical, right?
How to call the Game b Help Center
Before deciding to connect directly to an administrator, there are a few simple and free ways to get a response to your complaints. There are main stages that need to be done. Here are the steps that partners can ask questions through the Help Center.
- Go to profile
Now you can contact the call center Gameb , you do not have to come directly to the outlet. The way to access help is to open the app and then select your account page . There we will see the help menu and just click on it. Wait for the apk to lead to the next view. Select Help Center.
- Question Options
In Gameb, Call Center will make it easier for you to ask questions as well as get answers. There are many options on the site, such as the method of payment, balance top-ups, changing accounts to partner-specific tips . However, if you have not seen this information, you can select “Contact Us”.
- Select the topic of your question
On the Grab help page, you are introduced to various topics to ask questions. Make sure our theme matches the information you need. It is clearly stated which questions are most often sought after by partners. This is the fastest and easiest way without having to contact CS and then wait for ntrian.
- Calling Customer Service
After clicking on the Contact Us menu, you will be redirected to another page to call the administrator of Gameb Call Center. The call is paid, and the amount depends on the type of profider used. The payment is valid for a minute in a row, but if you want it to be free, use the inquiry option on the previous page.
How to send a message from the Grab Help Center
In addition to the Grab help center , you can do this by calling the Customer Service Department by phone, you can also send a written complaint. Before that, we can access the official e-mail address of such a company to the address of the support.id@grab.com. However, as of December 2018. the service has been disabled.
This means that we can only file a complaint in writing directly from the Grab Help Center app . It is placed in the menu of the member’s profile page and you can report a problem there. The complaint procedure, in order to be successful, consists in following the following steps.
- Verify your email address
Gameb Call Center is not available before email address verification . The goal is for the app to access your account, for the system to recognize it, and then make it easier to send questions back along with complaints. After that, your personal data will also be safe, protected from scam mode , so that it will be necessary to take over your privacy.
- Update the app urgently
Apps often crash when you’re about to access the Help Center in Gameb, which can be caused by several factors, such as network and system. In order for it to work normally again, we do not need to remove the apk, but rather update to a newer version. This update is useful for customers to complete.
- Reply by e-mail
The Grab team has changed the way complaints are sent via email support.id@grab.com to an easier system. You can fill out the form at the bottom of the list of daily items. Write that the complaint is being considered and wait for the administrator to respond to it. The message will be sent back to your email address.
24-hour Grab customer service for consumers only
Gameb Call Center is designed for all partners who already have an account in the application. You need to register a phone number and create a password. In this way, the experience of getting online transportation services can be obtained very easily without having to visit the location of ojek.
Not only by using the services of ojek, you can easily order food, drinks, pay bills or buy goods. But with so many drivers, sometimes it turns out that there are people who serve randomly. Of course, as a customer, he feels nervous and wants to apply.
To make a complaint, you can use the Help Center feature to get direct action from your business if you don’t know. Internal pages will help you overcome the complaints you face. The reporting process can be uploaded to a special Contact menu so that Grab Indonesia can help.
The Game b Call Centre can be contacted for 24 hours, so you can easily make a complaint at any time. Especially for the Jabodetabek area , the problem can be reported to 021 80648777. Meanwhile, if we live outside the area , we can call directly through contact 021 80648799.
By filing a complaint directly from thensel, you will be charged a fee and the price depends on each telecommunications policyholder used. Use polite language when talking to customer support. Explain the chronology of events in detail so that they can provide solutions later.
24-hour Grab customer service for partners only
In addition to customers, partners such as drivers and sellers can also file complaints with the Grab Call Center. These are the members who need the most information to make it easier to run a business. To get help, it is necessary to take several actions, namely, calling the number of the auxiliary center.
Partners or customers of modern ride-hailing applications certainly need information to help them answer their questions. No need to come directly to the GDC center, but only replaced by making instant calls. There are 5 lists of important numbers specifically for business owners, grocery stores and drivers.
In the application, partners can access a special Grab Call Center number. You want to need information in a quick and emergency time, you can press the number 1. But if it is not in urgent circumstances, do not use calls to this number.
Partners who experience unexpected conditions and need to change their account information to bisa dial number 2. But to access it, you must first register on GrabBike and apply to create an e-wallet. Code 3 is important for customers using the GrabFood service, including how to get their intentions.
Dial number 4 for partners who use the services of assemblers and car drivers. There are special questions available that can help customers access GrabBike or GrabCar in no time. Finally, dial call 5 if you want to get shipping information in different locations.
As a consumer, the solution to make a complaint can be easily done through the app. Those of you who are still ashamed to ask can maximize the quick questions in your question list. Then let Grab Call Center help you get the best answers and suggestions.