The benefits of ACC call center can be earned by its users. Cooperation with lending institutions and leasing institutions is often hindered, and misunderstandings will occur if you do not deal with it immediately. Well, that misunderstanding can eventually become another problem for you.
Of course, you don’t want the problems you’re facing while financing heavy equipment at the ACC to be addressed right away, and there are many ways to overcome them and obstacles. One of them is to contact some of the ACC call centers.
ACC call centers have many advantages, the most notable of which are that they help you overcome issues during the funding process. There are some issues that ACC service users often face such as applying for credit relief to extend the loan tenor to lighten installments, for example.
Contacting the call center is an easy thing to do. The reason is that ACC provides a unique number that clients or users can contact. You can immediately file a complaint or complaint in appropriate and detailed manner, filing a complaint to the relevant number.
In this way, the leasing party can offer the best solution for you. Don’t forget to submit the necessary important documents. Before you know how to contact them and the benefits of ACC call centers, you need to know what the fleeting history of the company is like.
A brief history of ACC
As mentioned earlier, you can actually get a lot of benefits from ACC call centers. ACC or Astra Credit Companies is a financial institution for motor vehicles and heavy machinery. The financial firm already has a strong reputation from a wide community and has more than 9,000 partner dealers.
In accordance with the Regulation of OJK (Financial Services Authority) No. 29 / POJK.05 / 2014, the Company implements business needs in the areas of investment finance, multi-purpose and operating lease and working capital using both conventional and Sharia-based schemes. Both have their own advantages.
The predecessor of ACC came from PT Astra Sedaya Finance, founded on July 15, 1982 under the name PT Raharja Sedaya. This establishment will help support the automotive business of the Astra Group. It was not until 1990 that PT Rajardja Sedaya changed its name to PT astra Sedaya Finance.
The benefits of the ACC call center provided by the Company include the purchase of new and used vehicles, particularly for vehicles produced by Astra such as Toyota Isuzu, Daihatsu, Peugeot and BMW. With its establishment, the company has the ability to support the financing process of more than 1600 car dealerships in Indonesia.
Some of the companies that work as associations of ACC include Astra Sedaya Finance, PT Swadharma Bhakti Sedaya Finance, PT Astra Auto Finance, PT Staco Estika Sedaya Finance and PT Pratama Sedaya Finance. To date, the company has continued to develop the various services and facilities it offers. In addition, it also continues to maintain the reputation they have.
Complete ACC y ang Call Center Information
ACC’s call center services are a way for customers and businesses to get information more easily and practically. In addition, ACC call center has many benefits that users can get. Especially to overcome various problems and complaints during cooperation.
If you would like to contact some of the company’s call centers, you can call directly at the number 021-766-9000 for customers in the Jakarta area. On the other hand, if you are outside of Jakarta, you can call 1500-599 directly. This number can be contacted using any telecommunications carrier.
On the other hand, if you want to connect directly with the head office, please call (021) 7885-9000 directly. The location where ACC’s headquarters are occupied by Jl.TB Simatupan No.90. When submitting these complaints or proposals, they must be done clearly and in detail so that the company can further understand them.
The customer can wait approximately 20 days for a response or response to be obtained. The period is calculated from the complete documents received. If you find that the complaint submission process does not result in a response, the only way to do this is by contacting the OJK via a 1500655 number. This is the best way to forward complaints.
Benefits of ACC Call Center
You already don’t know how to file a complaint through an ACC company. Well, we can see that ACC call center has many advantages. For more information, see the review below.
- Quickly lodge a complaint
As mentioned earlier, the presence of a call center is certainly the most appropriate place to file a complaint such as a problem during the credit process. With a quick reporting method, it can solve your problem quickly. You can use any of the above numbers directly.
- Get information related to the products you own
Another benefit of ACC call centers is that you have access to information about the products that the company owns. The Astra Credit Company itself has several products such as car financing to heavy latitudes.
- As a means of advice
The presence of a call center is also a great place to provide advice to the company. Even if the leasing company’s service is not satisfactory, it is undeniable that you will be able to advise them immediately so that you can work more optimally.
- How do I connect with my company?
The advantage of ACC call center with the presence of a call center is to connect customers with this ACC company. Not only that, but its presence is also very important because it can respond to various problems of the customer.
Advantages of buying a vehicle with ACC
The various benefits that are owned from buying a vehicle at ACC are:
- Provide the best service to your customers
Using this leasing authority from the ACC would also bring countless benefits to its users. Such as the existence of the best service using the concept of operational excellence to maintain customer satisfaction.
- Has a wide range of product features
Astra Credit Companies also has a very complete variety of product features. The company also has partnerships with several auto dealers in Indonesia. The requirements for applying for credit are also very easy to make.
- Affordable customer access
Finally, the service is also offered in the form of customer access, which is very easily accessible. There are many options for staying connected, such as call centers and social media.
Cooperation with financial institutions is not immune to various problems. To overcome this, customer service can be the best solution. There are many benefits of ACC call center that you can get.