Complaints and Consultations Through Tax Kring : Website1

Tax Call Center Ready to Answer Questions About Taxation

Since 20 06 ago, Indonesian taxation has made progress in the area of service with the establishment of a tax call center.   This service is called Kring Pajak which was formed by presidential instruction Number 03 of 2006 on the Investment Climate Policy Package.

It is undeniable that the presence of the Kring Pajak is very helpful for people who want to ask everything about taxation. By deminingthis service becomes a means of education for people who are still blind to taxes.

So far, there are still many people who disobeyed taxes, not because they don’t want to pay taxes. It’s just that they don’t understand the payment mechanism and the types of taxes they have to pay. However, with this service, people can ask questions freely.

Asking through this service is also more convenient and efficient. Because you don’t have to come to  the tax office  and wait in line for a long time, just by phone you can ask a lot of things more personally and exclusively. Anytime, anywhere as long as it is still in working time, then this service is reliable.

In addition to asking about taxation, the tax call center through the Tax Kring can also be used when experiencing problems when paying taxes. If you are not yet familiar with this service, then we will explain it as a solution to taxation problems.

Wide Range of Tax Kring Services

The form of service from this tax call centre is an effort by the Directorate-General for Taxes (DGT) to make taxation in Indonesia more open and touch all levels of society. Therefore, the DGT launched the Tax Kring based on the Regulation of the Directorate General of Taxes Number PER-22/PJ/2014.

With the launch of the service, from that moment every area of life can contact the taxation office on the number 500200. This service accepts questions about revenue charges  , charges that add value,  world and buildings, for questions about tax returns and how they are calculated.

Kring Pajak provides two types of services for you. The first service is an income that serves all kinds of information, complaints, and agents’ communications. The second service is an out-of-office service or an agent’s call to meet with a customer to resolve taxation issues.

As technology advances, you can not only contact tax agencies by phone. However, it can also be online through the official website, email, or fax. Notonly that, you can  now even contact the official tax agent via live chat.

  1. Taxxa Circle Online

This official service is here to help tax services in Indonesia, because services through the phone connection alone are not enough and cannot meet all the community’s needs for tax services.

Therefore, the directorate general of exposure has increased this tax call center service  through online services. This is expected to maximise tax services in Indonesia.

In order to enjoy online taxation services, you must access the website and create an account on the website. Once the account has been successfully created, you can disclose any questions and complaints regarding taxes. After that, you just have to wait for a response from the officer.

  1. Kring Tax Live Chat

The live chat tax kring was created with the aim of making it easier for the  mandatory pundit to report the annual tax return. In addition, the service provides other information about everything about the official pungus and any complaints.

With this service, taxation issues are increasingly accessible and demanding of all. Disclosure of tax information is also increasingly accessible to everyone without hesitation.



Especially for young people who love chat services, because they would be lazy to visitthe office  if they just asked about basics. However, these basics are actually very important to know.

Complaints and Consultations Through Tax Kring

As explained earlier, the tax call center service can handle various types of complaints and consultation posts regarding the mandatory levy for all Indonesians.  Complaints that may be submitted include:

  1. Regarding the facilities and infrastructure of tax services. This is very common, because sometimes there are facilities and infrastructure in taxation services that are problematic. In fact, it interferes with your comfort.
  2. Performance of tax office employees. Employee performance will certainly greatly affect the reputation of an office and the type of service. What’s more if in the field of taxation it is quite sensitive.
  3. Breaches of the code of ethics and criminal acts committed by DGT employees. The offence in question may be a criminal act. For example, I was blackmailed by a DGT employee.

Meanwhile, the consultations you can  deliver through tax kring are:

  1. How to access all taxation services. This often happens to ordinary people in the field of taxation and they do not understand how to use all the services that have been provided.
  2. Tax management measures.

Advantages of Kring Tax Services

This non-face-to-face tax call center service  provides many advantages to depositors compared to direct face-to-face services.   This advantage is obtained because Kring Pajak has many advantages compared to direct service.

The following are the advantages kring Pajak has:

  1. Save a lot of time, because you don’t have to come directly to the tax office and wait in line for a long time. Even more so if you have a busy daily schedule, you obviously don’t want to spend time at the tax office. Therefore, the presence of the Tax Kring is very useful.
  2. Accurate information because it is obtained by official tax officials, therefore all the information provided is guaranteed to be accurate.
  3. The result of the calculation of the amount of the levy is guaranteed to be correct, as the calculations carried out are in accordance with the applicable rules. It’s the same if you visit the tax office in person.

International Tax Kring Award to Know

This program is one of the most  innovative tax call center services  in the world and has a major impact on Indonesian taxation. This is certainly not only nonsense, because several awards at international events have been successfully won by this service.

This innovation by the DGT won the Best Contact Centre award awarded by the Association of The Contact Centre of Indonesia in 2013. Not only that, after that, Kring Pajak ranked first at the Top Ranking Performers Contact Center World APAC event in Singapore.

In this event, Kring Pajak was awarded as Best Customer-Small Services. The next international achievement is that this Indonesian-owned tax call center won the Top Ranking Performers Contact Center World APAC in Las Vegas in the same year.

Even in this event, one of the teams from the taxation service managed to get a silver medal. Thistea ntu is very proud of Indonesia, because it has a credible service and is recognized by the world.

Kring Pajak with all his service innovations has made the Indonesian people more concerned about taxes. The ease of access and the good service provided, of course, makes everyone feel comfortable submitting complaints and conducting consultations.

The tax call centre service  has also been proven to educate the public a lot. Therefore, you do not have to hesitate to contact Kring Pajak through all available platforms.