Contacting the airline via Facebook Messenger : Flixabay

Kako pristupiti Air Asia Indonesia Online Call Center  

Since 2019, the airline has begun to change the call center  system of Air Asia Indonesia, which was previously manual and requires staff in its services into an all-online and centralized system. This is done, among others, to make it easier for Air Asia customers to  contact the airline.

Initially, the call center system provided by the airline was only through a handheld telephone that staff would deal with. Perhaps on the one hand, this will further clarify the solution that customers expect regarding the various obstacles they face. Unfortunately, there are time and resource constraints.

Air Asia   Indonesia’s call center, which still uses a manual system, can only be accessed through one door that opens every day but only between 06:00 and 22:00. So in this case, customers can’t contact the mas capsevery time something happens.

Air Asia services are currently streamed to the AVA live chat online system, which can be accessed wherever and whenever you want. Followed by artificial intelligence, this system can function automatically, and can answer your questions satisfactorily if they match common questions.

There are also several types of live chat provided by Air Asia, including  live chat that can be accessed via Twitter on social networks, through Facebook, via mobile app or through WhatsApp messaging app. The following is a complete review of each live chat.

Contacting the airline via Facebook Messenger

One of the social media platforms that is quite and still popular even among young peoplewith this is Facebook.   This app is one of the social networks that can provide a lot of information. Through Facebook, users can also exchange messages through the Facebook Messenger feature, which is of course easy to use.

In improving convenience for its customers, Air Asia uses these social media to be able to meet suggestions and criticisms of its users on the internet. The airline has  replaced  Air  Asia Indonesia’s manual  call center  by using chatbots on  Air Asia’s official Facebook page.

You can enter the official website of the airline, then click on the messaging section and you can easily contact Air Asia directly. However, you need to know that Facebook Messenger only uses chatbots and is not directly connected to Air Asia  staff who can answer questions in detail.

Nevertheless,  you can still ask questions about the various problems and obstacles experienced through Facebook Messenger  as long as your questions are  still general and not too detailed. Because this Facebook Messenger chatbot can only provide simple answers for you as a customer of an airline asking.

Easy service via AVA Live Chat in Air Asia

Air Asia  Indonesia’s call center is not only transmitted to social media, but also through the airline’s official website. The airline also provides a chatbot system on the official website to provide live chat services to customers. Customers can now easily contact the airline through this system.

The difference between ava chatbot and facebook messenger is quite significant. The live chat system on the official website was created specifically by the Air Asia IT team, so that while it is a chatbot, this live chat can answer and answer more complex questions.

For this reason, Air Asia users are advised to use AVA live chat for a multitude of questions that are fairly detailed answers. Switching Air Asia Indonesia’s manual  call  center  into  an online system is a great help for customers to get information 24 hours a day.

It is very easy to use. Just visit Air Asia’s official website. After that, find the live chat icon in the lower left corner of the page. You can access this website from the mobile or desktop.  You can also download the official mobile app.

Air Asia Indonesia Call Center Switching Via Twitter Account

In addition to using the AVA live chat service, which can be accessed on the official website, as well as Facebook Messenger,  you can also contact the airline via Air Asia’s official Twitter account. Twitter is a social media platform that is widely used by users from all walks of life. For this reason, this method is easier.

Communication via Twitter is not in the form of a live chat like on Facebook Messenger or on the official website, because Twitter does not have a chat function. However, you don’t need to be confused to communicate via e-social networks. The things you need to do are pretty easy.

All you need to do is send a direct message to Air Asia’s official Twitter account on @AVA_airasia. In addition, you can mention your account on the posts you tweet to get a response. The advantage of this system is that it directly involves staff from Air Asia.

This means that your questions can be answered in maximum and detail. Once  you have asked questions through the previous method, the airline will contact you again.  You can get  the answers directly or transmit ted via  Air Asia Indonesia’s Call Center   in the form of an AVA chatbot as long as the problem being sought is not too difficult.

Merasakan The ease of live chat tingling through whatsapp app

Air Asia’s live chat service  is becoming more sophisticated and pampering for customers. One of the benefits, you can now contact Air Asia only through the Whatsapp short message app. WhatsApp support for Air Asia live chat  data will be released in June 2020.

As a short messaging app that is very popular and used almost all over the world, of course, the existence of a live chat service via WhatsApp is a plus point for Air Asia itself. Here you will be connected to a virtual assistant or to an Air Asia Airline support team.

Unfortunately, to be able to connect directly with the support team, it will take a long time. But in using live chat on whatsapp, the method is very easy and even the easiest compared to other methods. All you need to do is access this app via your computer or mobile phone, and then open the chat.

After that, click on the new contact and enter  the call center number of Air Asia Indonesia on  whatsapp with +601135165078 and type anything to start in your chat room. You will  receive a response from the Air Asia chatbot later, and you just need to follow the following steps.

With this WhatsApp app, you will be easier and more flexible in asking a variety of questions related to flights and airlines. Usually, the air Asia chatbot  will provide a general question option as a keyword to ask.   You just have to answer with a number that matches the list of them.

Now, along with the development of technology, everything is really very easy and satisfies customers. Air Asia is no exception, which has  also been upgraded in terms of communications services. Although air asia indonesia’s manual call center is no longer implemented,  you can still communicate more flexibly and easily.

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