How to Contact  the Mandiri Call Center in Response to Customer Complaints
How to Contact  the Mandiri Call Center in Response to Customer Complaints

How to Contact  the Mandiri Call Center in Response to Customer Complaints

The presence of the Mandiri Call Center is truly one of the best places for customers who want to complain or cause problems when doing business. The bank also gives members easy access to complaint services, both verbal and written.

When you become a bank customer, you are inseparable from various problems that arise, such as lost debit card, lost credit card, forgotten PIN, lost passbook, and wanting to block ATMs so that you can not conduct transactions. Of course, a series of these issues happened to you, right?

To overcome these problems, you don’t really need to worry or worry because the presence of a Mandi Recall Center can be the best reference. The presence of a call center is provided in accordance with the provisions of the Financial Services Authority or the applicable OJK. The mechanics of filing a complaint with Mandiri Bank are also very simple.

There is a call center number that you can contact at any time. For those who want to file a complaint, see if you’re doing it well. Don’t forget to tell you more about the problem it is facing. Please be sure to submit the necessary important documents, such as the existence of the passbook.

The presence of a complaint service is available in the branches of the bank. Although this method is very simple, there are many ordinary people who do not know what the correct mechanism is when contacting the Mandi Recall Center. Many clients have given up on their intention to do duans due to their lack of knowledge n about the procedure.

Overview of Bank Mandiri as a Public Company

Before you get to know the call center service, you should also know at a glance about this one bank. PT Bank Mandiri Tbk itself is a bank with considerable assets in Indonesia, and in addition, it turned out to be listed as a public company on the Indonesian Stock Exchange by having the share code BMRI.

Founded on October 2, 1998, the company was originally established as part of a bank restructuring program run by the Indonesian government. At that time, there was an economic crisis in which state-owned banks, namely the National Trade Bank, Bumidaya, Indonesian imports and exports, and Indonesian development were integrated into one. Namely, given the name Bank Mandiri .

Mandiri continues to develop a variety of banking products that prospects can choose from to suit their needs in their own journey. Products offered by the Mandi Recall Center can range from savings products to loan products.

In addition, Mandiri’s work is also unquestionable. This is not without reason, as the company has made great strides in serving the small business sector to the retail industry, which is actually making a significant contribution. There is no need to doubt the performance.

There are many different types of services that the company has provided to its customers. In addition to the different types of savings and loan products that can be tailored to the needs of its customers, Mandiri also offers a 24-hour call center service that is perfect for filing complaints. The company will become one of the leading companies in Indonesia.

Self-service call center for complaints u

At this point, Kamu must still be looking for a call center service, right? If you would like to make a complaint or complaint, you can call the number 14000. However, only someone in the Surabaya, Palembang, Jakarta, Medan, Bogor, Yogyakarta, Denpasar, Jakarta, Banjarmasin, Semarang and Makassar areas can access this number.

For customers who are outside the city mentioned above, you don’t need to worry. You can contact the Mandi Recall Center at (021) 5299-7777. The customs duties they charge to the customer are also very cheap. You can contact them directly by phone or mobile phone. On the other hand, if you call the number 14000, you will be charged a logarithmic fee.

For those of you who are mobile users, you will be charged a flat rate in Biay A per minute. For more information, see the review below.

  1. Termemesserhero cards are charged Rp 1200
  2. Telchomesel Sympathat Rp1.800
  3. Indosat Rp1,700
  4. Xl Rp1.7000
  5. Flexi Jakarta Lokasur

On the other hand, customers accessing the number (021)5 299 7777 will be subject to Telkom’s rates. If you want to make non-cash transactions through the Mandiri Call, you need the Mandiri Pin Call.

You can get a pincall by first registering at the nearest Mandiri Bank ATM in your city. Customers can enter directly into the ATM card along with the pin. In that case, you can select the eBanking registration menu and follow the next instructions to continue.

Via email and social media

In addition to contacting you through the Mandiri Call Center service, customers can also file complaints about email and social media. For those who want to get in touch by email, you can send a message directly to Mandiri care@bank Mandiri.co.id. In order to file a complaint by email, the customer can clearly communicate the problem or complaint.

Don’t forget to provide the necessary documents during the process, such as passbook, debit/credit card, proof of transaction, date and time of transaction, complaint information including nominal name, etc. For more information, please contact our Customer Service section first.

Another method that customers can use to file a complaint is to visit the official website from Bankmandili, i.e. www.bank, and then visit Select the direct contact us menu Mandiri.co.id. In the menu, you need to enter some data. Never tamper with these data.

To contact our customer service department or call center from Mandiri, there is still a way to send a message via social media, i.e. twitter @Mandiri Care, or Telegram Care. It’s good to be patient and wait for an answer.

What is the  customer complaint process like?

Now that you already know how to contact Mandiri call center services, the process of filing a complaint with these customers is as follows:

  1. Customers can immediately file a complaint through the provided call center facility. In that case, the bank immediately verifies the suitability of the customer data.
  2. After that, the customer will immediately receive the complaint registration number, and the officer will receive and record the complaint from the customer
  3. Mandiri’s officers will immediately follow up and resolve customer complaints based on the type of complaint filed.
  4. If you agree to the solution or settlement, the complaint will be deemed to have been completed immediately.
  5. On the other hand, if no agreement is reached, the customer can immediately submit an application for dispute resolution to the person implementing the bank mediation function facilitated by Bank Indonesia.

Different types of problems are often experienced by bank customers, including members of Mandiri. To overcome this problem, you can immediately contact the service department of Mandiri Call Center to overcome and provide the best solution for you.

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